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I have recently got custody, how do I file child support?

Q) I have recently got custody of my 2 kid and one that is not mine all from the same mother how do I file child support and what do I need?
A) Steps for filing Child Support
Step 1: Open a child support case.
Step 2: Locate the noncustodial parent (NCP)
Step 3: Establish paternity.
Step 4: File a support order.
Step 5: Set-up payment.
Step 6: Enforce the support order.
Step 7: Review the order.
Source: https://childsupport.georgia.gov/understanding-child-support
Documents You Need To Bring When Filing For Child Support
If you need to file for child support services for the first time you’ll need to bring the following documents with you:
- A valid photo ID, such as your driver’s license or up-to-date passport
- Proof of your address, such as a recent rent receipt, mortgage statement, or utility bill
- Birth certificate(s) for the children for whom you are seeking child support
- Your ex’s contact information or any information you have regarding his or her current address or place of employment
I have been trying to enforce for over a year. It has been over 9 months since our divorce which was pro se and signed by a judge. GWINNETT received a copy of the divorce And A notorized copy of all money that the NCP had paid up to the time they decided to enforce…..over and when they finally got the case set up they do not request ANY arrears and when the NCP ask what he owes they do not tell him and he wants to pay it but they say I cannot accept payment and if he pays arrears through them than it would appear that he is grossly ahead like 3 months instead of behind 3 months. No one seems to know what is going on and I only reached out to child support Recovery because I thought they would help but they HAVE NOT been very helpful and the child is the one that suffers.