I am trying to get ahold of my case worker but I am never able to be put through to her.

Q) Hi, I am trying to get ahold of my case worker but I am never able to be put through to her. I am a parent willing to pay child support but unable and need to talk to her about that. I sent in a paper stating my income along with a written letter and a few other documents. I sent these things to four other places as I was unsure of who to send them to. Thank you very much!

A) Generally for most child support offices, you should receive a return call within a few business days from your child support case worker. Keep in mind that a case worker usually has a lot of cases he/she is working on.  If your child support case worker does not return your call within two business days you should contact his or her supervisor. If that doesn’t resolve the problem, you should call the local child support office and request to speak with the next immediate supervisor. You can find the phone number for your local child support office on our website.




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