I changed my payment method, I need that child support asap

Q) I changed my payment method 2 weeks ago to the way2go card. Because the account I was trying to use wasn’t in my name so the 2 payments I should have gotten got sent back to the depositor. So I went online and changed it to the way2go card and it said it would be here within 10 days. well then yesterday I get a paper in that says my case has been put on hold. and I need to change my payment method. I thought I did. I need that child support asap

A) I’m sorry to hear that you’re experiencing difficulties with your child support payments. I suggest that you contact your state’s child support agency directly to inquire about the hold on your case and the status of your payment.

You may also want to contact the Way2Go card customer service to inquire about the status of your card and when you can expect to receive it. The phone number for the Way2Go card customer service is typically located on the back of the card, or you can check the program’s website for contact information.

It’s important to address the hold on your case as soon as possible, as it may affect the processing of your child support payments. The child support agency and/or the Way2Go card customer service should be able to provide you with further guidance and assistance in resolving this issue.