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I have case to collect child support.. He was just sentenced to prison

Q) I have had an open case to attempt to collect child support from my ex-husband for several years. He was just sentenced to prison in Florida for the next 10 years. 2 of the 3 children are now 22, but I still have a 15 year old at home and could really use support. Am I able to get any support from him?
A) The court can hold a person in contempt of court for failing to pay a child support order even if he or she is in jail. The parent who is in jail must show that he or she cannot pay the support. An incarcerated parent may actually be able to pay the support. An incarcerated parent can continue to pay child support while in jail if they have income or assets that can be used to support their child. Examples of income or assets that may be used to pay child support while a non-custodial parent is incarcerated include: Rental income. Disability or retirement benefits. Unpaid child support is called “arrears. Source: https://www.verywellfamily.com/incarcerated-parents-and-child-support-2997981
I have been trying to enforce for over a year. It has been over 9 months since our divorce which was pro se and signed by a judge. GWINNETT received a copy of the divorce And A notorized copy of all money that the NCP had paid up to the time they decided to enforce…..over and when they finally got the case set up they do not request ANY arrears and when the NCP ask what he owes they do not tell him and he wants to pay it but they say I cannot accept payment and if he pays arrears through them than it would appear that he is grossly ahead like 3 months instead of behind 3 months. No one seems to know what is going on and I only reached out to child support Recovery because I thought they would help but they HAVE NOT been very helpful and the child is the one that suffers.